Política de envío

1. Warehouse & Order Processing

All orders are shipped from our US warehouse address: 1700 Swamp Cabbage Dr

We process orders within 1–3 business days after payment confirmation (business days are Monday to Friday, excluding U.S. federal holidays). Orders submitted on weekends or public holidays will be processed on the next working day; processing time may be slightly extended during major sales events due to increased order volume.

2. Delivery Coverage

We provide global shipping service, covering Australia, Austria, Belgium and 233 other countries and regions worldwide.

3. Shipping Options, Rates & Transit Time

Express Shipping

  • Estimated delivery: 3–5 business days
  • Flat shipping fee: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Transit time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal ≥ $49.99
    • Transit time: 5–8 business days
    • Free standard shipping
Final shipping cost will be calculated automatically at checkout based on your delivery address and order total.

4. Parcel Tracking

Once the parcel is dispatched, we will send a shipping confirmation email with the tracking number to your registered email, you can check real-time logistics status via the tracking link.

5. Customs & Tariff Notice

For international orders shipped outside the United States, all import duties, customs clearance fees and local taxes levied by the destination customs shall be fully borne by the buyer. We are not responsible for delivery delays caused by customs inspection, clearance hold-ups and other regulatory procedures.

6. Undeliverable Parcel Rules

If parcels are returned to the warehouse due to incorrect recipient address, delivery refusal or long-term unclaimed pickup, all return and reshipping costs shall be paid by the buyer. We take no liability for delivery failures caused by inaccurate address and contact information provided by customers.

7. Claim for Lost & Damaged Parcels

If your parcel is confirmed lost, severely delayed or products arrive damaged, please submit a claim with valid supporting evidence to customer support within 48 hours after the latest tracking update, and we will coordinate with logistics carriers to resolve the issue.

8. Official Contact Information

  • Support Email: metro.raffle.0z@icloud.com
  • Support Phone: +1 (606)-335-7328
  • Fulfillment Warehouse Address: 1700 Swamp Cabbage Dr

    Disclaimer: This address is only used for warehousing, shipment and return processing. It is not our registered business address or physical retail store, walk-in visits, self-pickup and on-site consultations are not supported.