Refund policy

Return Support Contact Details

Support Email: metro.raffle.0z@icloud.com Support Phone: +1 606-335-7328 Return Mailing Address: 1700 Swamp Cabbage Dr Critical Disclaimer: This address is only used for receiving returned merchandise and dispatching customer orders; it is not a legal registered business entity address.

Return Request Time Limit

All return requests must be submitted within 30 calendar days from the date your order is marked delivered. Any requests submitted after the 30-day window will be rejected and cannot be processed for refunds or exchanges.

Eligible Return Items

  • Items must remain unused, unwashed, unmodified, and retain original brand-new condition with all original tags, outer packaging, and accessories fully intact.
  • Final sale items are non-refundable and non-returnable: personalized custom products, clearance discounted goods, intimate apparel, beauty and cosmetic products.
  • Stained, damaged, incomplete items without original factory packaging are ineligible for return processing.

Step-by-Step Return Process

  1. Send a return application email to metro.raffle.0z@icloud.com, including your order number, full name, purchased item name, and specific return reason.
  2. Our support team will review your submission within 2–4 business days and issue a pre-paid return shipping label if your return meets eligibility standards.
  3. Securely repack the item, attach the provided return label, and drop off the package at the designated carrier service point.
  4. We will inspect all returned goods within 5 business days after receiving your package. Once inspection is approved, refunds will be issued back to your original payment method within 7–10 banking business days.

Return Shipping Cost Rules

  • Orders shipped via free Standard shipping: The customer bears all return shipping expenses.
  • Orders shipped via $15.00 Express shipping: The original express delivery fee will not be refunded, and return shipping fees are the customer’s full responsibility.
  • If we shipped defective, incorrect, or damaged items due to our operational error: We will fully cover all return shipping costs.

Non-Refundable Charges

  • All Express shipping fees are permanently non-refundable for any reason.
  • International customs duties, import taxes, and local logistics surcharges cannot be reimbursed.
  • Returns filed due to personal preference, sizing dissatisfaction, or change of mind do not qualify for complimentary return shipping.

Exchange Service Terms

If you wish to exchange items instead of requesting a monetary refund, clearly state your desired replacement size/style in your return request email. Exchanges will only be arranged after we receive and complete inspection of your returned merchandise; additional re-delivery shipping fees may apply.